Our Topp26 business strategy sets out the steps we’re taking to remain our customers’ contractor of choice and create a purposeful place to work for our ToppTeam. We’ve identified seven key strategic themes and priorities that will allow us to build on the progress we’ve made and set ambitious targets for the future. Working closely with our employees, supply network, and customers, we are confident that our 2026 milestones will allow us to grow sustainably and continue to meet the demands on our industry.
Our mission
To be the contractor of choice across all sectors, offering a high-quality and self-delivered service, achieved through continued investment and always putting our people first.
Our vision
To deliver sustainable growth and become the UK’s leading national surfacing contractor, through collaboration, innovation, and investment.
Our values
Our core values ensure that we’re always striving for excellence and delivering exceptional results for our customers.
Safety & Wellbeing
Our overarching value, threaded through everything we do, keeping our people, partners and the public safe.
People First
We pride ourselves in our continued investment in our people, offering our ToppTeam a purposeful place to work and to be an employer of choice.
Integrity
Underpinning all decisions through the business is our culture of honesty and openness, allowing us to build relationships and trust with our customers.
Collaboration
Through learning, developing and sharing ideas and best practice, we work closely with all stakeholders to achieve collective goals.
Innovation
Continuously seeking effective ways to create added value to our customers by challenging existing methods and technologies, whilst refining the standard of excellence in everything we do.
Communication
We will continue to ensure that our stakeholders understand our business and are kept informed of our progress. Using internal and external channels, including social media, we will provide updates on our sustainability strategy, priorities, and targets. We will also ensure that current sustainability performance information is available for independent review and verification.
Sharing best practice internally and externally
Podcasts and video communications
Increased social media engagement
Staff surveys and feedback
Topp26 goal – Measure and improve our staff engagement
Performance
We will continue to invest in employees, technologies, more efficient plant and product innovation. This will allow us to meet our responsibilities to customers, employees, suppliers, communities, authorities, and investors. We will also create economic value by providing direct employment and work for contractors, by purchasing goods and services, and by contributing taxes.
Increase framework sector market share
Volume to 1m tonnes per year
Eliminate rectification works by 2030
Reduce waste material
Sustainability & Environment
We will continue to be responsible and to deliver ‘right first time’ solutions so that we can do the right thing for the environment. We will reduce wastage by achieving zero defects on projects, establishing lean processes, and continuing to invest in technology to minimise fuel usage. We will also reduce CO2 by sourcing local materials from local supply plants and promoting our recycled product, ToppBase.
Modern plant
100% electric or hybrid vehicles
Increase use of recycled materials
Fuel use league tables – to drive better behaviour
Greener HGVs
Topp26 goal – Reduce our impact on the environment
Social value
We will continue to focus on being an employer of choice by providing a great place to work, promoting equal opportunities for all, and encouraging flexibility and innovation. We will reinforce our supportive working environment through frequent, honest and open communication. We aim to enable everyone to realise their full potential through learning, development, and progression.
SME spend
Staff retention
Create more employment opportunities
Future leaders
Community engagement
Topp26 goal – Deliver measurable social value
Quality & Innovation
We will continue to enhance the performance of our gangs by utilising innovative methods and technologies. Following the success of our recycled material, ToppBase, we will also fund research and development into new materials. As part of our commitment to quality we endeavour to deliver all works right first time and to aim for 100% customer satisfaction.
Right first time
Consistent resource
Zero damage
Innovative technologies
Topp26 goal – 100% customer satisfaction
Customer & Collaboration
We will continue to engage with customers and our supply chain to identify operational and relationship improvement opportunities. We will retain our focus on developing solutions that add value to our customers’ projects. By understanding how our customers work and anticipating their future needs we will develop innovative, high-performance solutions.
Increase repeat business
360 feedback with clients and supply chain
Increase strategic relationships
Project reviews – continuous learning
Achieve ISO44001
Topp26 goal – Sustainable business growth
Safety, Health & Wellbeing
We will continue to protect the safety, health, and wellbeing of our employees, contractors, and those around us. By creating a consistent, proactive safety culture we will support our aim of zero harm and, through measurement and learning, we can continuously improve our performance. Everyone is expected to work in a safe, responsible manner and to challenge unsafe behaviour.
Health and Safety committees
Mental health first aiders – 1 in every office and gang
Identify and Eliminate – 7 big risks
Provide training when required and where requested
Topp26 goal – Zero harm
Download StrategyContact Toppesfield
Call 01473 829129 or email estimating@toppesfield.com to ask any questions about our Topp26 strategy and to discover how our approach can benefit your surfacing projects. We’re always happy to meet potential customers.
